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Top Ten Most Popular FAQs

What Are Merchant Services?

Merchant services allow your business to accept payments from your clients, whether by credit card, debit card, digital wallets, or more. From payment processing to Point of Sale terminals, merchant services help your business manage sales transactions.

How can I apply for a merchant account?

Applying for a merchant account is as easy as calling us or submitting our online form, and we will be in touch as soon as possible to help you get set up.

What is a merchant account?

A merchant account is where money is transferred once a transaction is processed by your business for the sale of a product or service, and it remains there during its transition, up until it reaches your business bank account.

How long does it take for credit card transactions to be deposited into my account?

Under normal circumstances, all funds are deposited into your business account within 48 hours.

What type of POS do I need?

Our experts can guide you through your options to determine the right payment solution that makes sense for your business. If you are based in a physical storefront, we may recommend a POS terminal, but if you are on the move, a mobile or virtual terminal may be the best option.

Do I need a computer if I want the terminal to use internet?

All you need is a high-speed internet connection or data plan. No computer is necessary.

What should I do if I’m having trouble with my terminal?

We offer 24/7 technical support for all of our terminals. If you have any issues with your equipment, make sure to contact us right away.

How long does it take to receive and install a terminal?

Under normal circumstances, your terminal can be installed and fully operational within 3 business days.

Do I need a special bank account?

As long as you have an existing business account with a Canadian bank, we are able to deposit funds directly into it.

What happens if my internet goes down?

Our machines can be set up to process transactions through a regular phone line or via GPS on the Rogers or Telus cellular networks as backup options.

Additionally, some terminals come with an Offline Mode, where payments can still be accepted without a connection but will be processed once a connection becomes available.

Do the machines have an option to accept tips?

All of our machines can be set up to ask customers for tips, either on a predefined scale or through manual input.

How can I prevent credit card fraud?

Our systems have integrated security features and detection capabilities that help prevent fraudulent transactions in your merchant account, and you will be alerted and notified instantly of any suspicious activity.

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